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Service
House  /  Service & Support

Service that goes
beyond the sale.

Our service department is staffed with extensively trained technicians focused on delivering quality support — repairs, maintenance, delivery, setup and equipment-usage instruction.

Three pillars

Sales · Service · Training

I.

Sales & procurement

Authorized dealer pricing across 50+ brands. Multi-brand comparison, bulk discounts, trade-ins, and flexible payment plans for clinics and hospitals.

II.

Service & repair

In-house trained technicians for diagnostics, calibration, repair and preventive maintenance. Most issues resolved within 48 hours — including delivery, setup, and how-to-use instruction.

III.

Training

Maintenance practice education for medical and dental equipment. On-site staff training with every major install so your team is operational from day one.

— Annual Maintenance

AMC contracts that pay for themselves.

Annual maintenance contracts cover scheduled preventive maintenance, calibration, and priority emergency repairs at a fixed annual rate.

Clinics on AMC report 60% less unplanned downtime and 30% lower lifetime equipment costs. More importantly: when an autoclave or compressor fails on a Sunday, you have a number to call.

  • Two scheduled preventive visits per year
  • Priority emergency response (24–48 hours)
  • Calibration certificates for compliance audits
  • Discounted parts for any out-of-warranty replacement
  • Quarterly performance reports
Discuss AMC
— Installation

Free delivery, install &
commissioning.

Every major equipment purchase ships with free UAE-wide delivery, professional installation, calibration and on-site staff training — at no additional cost.

  • White-glove delivery to your clinic floor
  • Plumbing, electrical and data connections handled
  • Calibration to manufacturer specifications
  • Hand-over training for clinical and admin staff
  • 30-day post-install check-in
— Clinic fit-out

Opening a new practice?
We do turnkey.

From bare shell to fully operational clinic — we handle equipment selection, layout consultation, installation, and final handover. One project manager, one timeline, one final invoice.

  • Free site visit and layout consultation in Dubai
  • Equipment list tailored to your speciality and budget
  • Multi-chair coordinated install
  • Plumbing & electrical specification advice
  • A single point of contact through to opening day
Book a site visit

Need service today?

WhatsApp us with your model and symptoms. We will diagnose remotely if we can — dispatch if we can't.

Request service Or call directly